Data Analyst

San Carlos, California, United States | Engineering | Full-time

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Data Analyst

About Juntos

Financial institutions around the world use the Juntos Conversational Account Management (CAM) platform to proactively engage their customers at scale.  Juntos combines advanced technology with human intelligence to create engaging, one-to-one, long-term conversations with consumers in high-impact digital channels like SMS and WhatsApp. Banks across four continents have used Juntos to power Conversational Account Management with millions of customers in 26 languages, driving increased uptake and retention of financial products. 

 

About the role

As a Data Analyst, you feed our process of discovery and learning as you synthesize powerful insights from conversations with millions around the globe. You will work closely with content designers to harness these insights to optimize Juntos conversations by identifying and refining hypotheses through A/B testing. You will also work closely with account managers to communicate customer success stories and pain points to the banks that use Juntos.

In this role, you will not only dig into data, but also sharpen and extend our codebase of custom analytic tools. As the owner of these tools, you can shape how Juntos extracts and shares data-driven insights both internally and externally. You will be encouraged to identify opportunities to improve processes and take on projects to grow Juntos’ analytic capabilities.

 

About you

If you are a good fit, you'll likely have many of the traits below, and/or be eager to develop them:

  • You have 3+ years of experience in data analysis and/or social science.
  • You have experience in Python. You’ve used tools like PySpark, Pandas, Matplotlib, and Jupyter. 
  • You’ve been responsible for end-to-end data analysis.
    • You’ve collaborated with others to understand their questions and identify which can (and which can’t) be answered using data.
    • You’ve wrangled unfamiliar input data and made decisions about how to transform it to facilitate analysis.
    • You’ve conducted analyses and communicated your learnings through written reports and visualizations to others who are less familiar with data and statistics.
  • You have experience with Git and take pride in maintaining well-documented repositories.
  • You appreciate being part of a multidisciplinary team and have a desire to both teach and learn.
  • You demonstrate humility in actions, conversations, and mentality. You receive strong personal satisfaction from collective success.

Current US work authorization is required.  We accept transfers of H-1B visas.

Juntos is venture-backed by Aligned Partners and Omidyar Network and headquartered in San Carlos, California.  To apply, please send a resume and cover letter to join.the.team [at] juntosglobal.com